Return and Refund Policy
Key Return Details
- Return Window: 30 days from delivery
- Refund Processing Time: Up to 14 business days after receipt
- Return Shipping: Customer is responsible for return shipping costs and return label.
- No restocking fees
We want you to love everything you order from Rosie Vicotria Jewellery. If something isn’t quite right, our return and exchange policy ensures a smooth process for you.
Return Window
You have 30 days from delivery to initiate a return. Items must be in their original, unused condition, complete with any tags and packaging.
How to Make a Return – Step by Step
- Contact Us: Email info@rosievictoriajewellery.com to request a return form and the return address.
- Prepare Your Items: Repack your items securely, ideally in their original packaging.
- Ship Back the Return: Use a trackable shipping method to send the package. Keep your tracking information until we confirm receipt.
- Refund or Exchange: After we receive and inspect your items, we’ll process your refund.
Refund Processing Time
Refunds are processed within up to 14 business days of receiving your return. Once approved, we’ll send you a confirmation email, and the funds will be credited back to your original payment method.
Return Shipping Costs
Customers are responsible for the cost of return shipping. We recommend using a reliable, trackable shipping method to ensure safe delivery of your items.
Non-Returnable Items
Items must be returned in their original, unused condition. Products that show signs of use, wear, or damage are not eligible for returns. If you’re unsure whether your item qualifies, feel free to contact us at info@rosievictoriajewellery.com for clarification.
Exchanges
Unfortunately, we do not accept exchanges. However, you can always return your order within 30 days and place a new order for your desired product.
Received Damaged or Incorrect Items?
If your item arrives damaged or you’ve received the wrong product, email us at info@rosievictoriajewellery.com with a photo and details of the issue. We’ll take care of it promptly.
Return Policy – Hygiene-Sensitive Products
For hygiene reasons, earrings and other pierced jewelry cannot be returned or exchanged if they have been worn or removed from their sealed packaging.
This policy aligns with Australian Consumer Law (ACL) under the Competition and Consumer Act 2010, which allows exceptions to change-of-mind returns for health and hygiene reasons.
According to the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), businesses are not required to offer a refund or replacement if a customer simply changes their mind (including for hygiene-sensitive items such as earrings). This is supported by guidance from the Australian Competition and Consumer Commission (ACCC).
We thank you for your understanding.
Contact Us!
Store Name: Rosie Vicotria Jewellery
E-mail: info@rosievictoriajewellery.com
Monday - Friday: 08:00 am - 5:00 pm
(GMT+12:00) New Zealand Standard Time (New Zealand)
We will reply to your messages within 24 hours on business days.